Moving home is stressful for anyone, but for people living with a disability it can be especially challenging. The good news is that many NDIS participants can access funding to help cover the cost of professional removalist services. If you are an NDIS participant planning a move, or a support coordinator helping someone relocate, this guide explains how NDIS-funded removals work and what to look for in a provider.
Can the NDIS Pay for Removalists?
Yes. Under the right circumstances, the NDIS can fund removalist services as a reasonable and necessary support. Moving assistance typically falls under the Assistance with Daily Life category (Core Supports) or Improved Daily Living (Capacity Building) depending on the participant's plan and the reason for the move. If the move is directly related to your disability support needs, such as relocating to more accessible housing, moving closer to essential services, or transitioning from supported accommodation, there is a strong case for NDIS funding to cover part or all of the removalist cost.
Check your plan first
Before booking a removalist, speak with your plan manager, support coordinator, or Local Area Coordinator (LAC) to confirm that removalist services are covered under your current NDIS plan. The funding category and available budget will determine what can be claimed.
What NDIS Removalist Services Include
NDIS-funded removalist services go beyond simply loading and unloading a truck. A good NDIS removalist understands the unique needs of participants and provides a more supportive, flexible service. Here is what you should expect from a professional NDIS removalist.
- Full packing and unpacking of your home, including fragile and specialist equipment
- Careful handling of mobility aids, wheelchairs, hoists, and medical equipment
- Disassembly and reassembly of beds, furniture, and shelving
- Door-to-door service with no hidden fees or surprise charges
- Flexible scheduling to work around therapy sessions and support worker visits
- Clear communication with the participant, their family, and support coordinators throughout the process
How to Choose an NDIS Removalist
Not every removalist is set up to handle NDIS-funded moves. When choosing a provider, look for a company that has experience working with NDIS participants and understands how the funding and invoicing process works. Here are the key things to check before booking. For general tips on choosing a removalist, see our guide to choosing the right moving company.
- Experience with NDIS participants and disability-related moves
- Ability to invoice directly to plan managers or the NDIA
- Understanding of NDIS pricing guidelines and service agreements
- Comprehensive insurance covering mobility equipment and medical devices
- Patient, respectful crew trained in working with people with disabilities
- Willingness to coordinate with support workers, therapists, and family members
NDIS Funding Categories for Removals
Removalist services can potentially be claimed under several NDIS budget categories depending on how your plan is structured and the purpose of the move.
- Core Supports (Assistance with Daily Life): covers help with everyday tasks, including moving to a new home when the move is disability-related
- Capital Supports (Assistive Technology): may cover transport and setup of specialist equipment like hoists, ceiling tracks, or modified furniture
- Capacity Building (Improved Daily Living): can fund support that helps you live more independently, including transitioning to a new home
Keep records
Always get a written quote before the move and keep copies of all invoices and receipts. Your plan manager or the NDIA may request these for auditing purposes. A professional NDIS removalist will provide NDIS-compliant invoices automatically.
Planning Your NDIS Move Step by Step
- Review your NDIS plan with your support coordinator to confirm available funding
- Contact NDIS-experienced removalists and request written quotes
- Share the quotes with your plan manager for pre-approval if required
- Book the removalist and confirm the schedule with your support team
- Arrange for support workers to be available on moving day if needed
- Complete the move and submit invoices to your plan manager or the NDIA portal
Common Questions About NDIS Removals
Do I need to use an NDIS-registered provider?
If your plan is NDIA-managed, you must use a registered NDIS provider. If your plan is plan-managed or self-managed, you have more flexibility and can choose any qualified removalist as long as the service is reasonable and necessary. Either way, choosing a removalist with NDIS experience makes the process much smoother.
What if my plan does not have enough funding?
If your current plan does not have sufficient funding for a move, speak with your support coordinator about requesting a plan review. If the move is directly related to your disability needs, the NDIA may approve additional funding. Start this process early as plan reviews can take several weeks.
Can NDIS cover storage as well?
In some cases, yes. If there is a gap between your move-out and move-in dates and the storage is directly related to your disability-funded relocation, it may be covered. Our team offers secure storage in Cairns that can be included in your NDIS moving quote.
NDIS Removalists in Cairns and Brisbane
R2G Transport & Storage provides professional removalist services for NDIS participants across Cairns, Brisbane, and surrounding regions. Our team understands the NDIS process and works directly with plan managers, support coordinators, and families to make every move as smooth as possible. We handle everything from packing to setup at your new home, including careful transport of mobility equipment and medical devices.
“Every person deserves a stress-free move. We work with NDIS participants and their support teams to make sure the transition to a new home is safe, organised, and respectful.”
— R2G Moving Team
If you are an NDIS participant or a support coordinator looking for a reliable removalist, get a free quote from our team. We will work with your plan manager to ensure the service fits within your NDIS budget and provide NDIS-compliant invoicing for easy claims.